Track Your Order

Once your order is on its way, you can easily follow its journey right to your doorstep.

How to Track Your Order:

  1. Find Your Tracking Number
    After your order ships, you'll receive a shipping confirmation email from us. This email will include your tracking number and a link to the carrier's tracking page.

  2. Use Our Order Lookup Tool
    Visit the "Order Status" page on our website. Enter your order number and the email address used to place the order to view the latest shipping updates.

  3. Track Directly with the Carrier
    Copy your tracking number from the shipping email and paste it into the tracking tool on the carrier's website (such as USPS, FedEx, or DHL) for real-time, detailed updates.

What to Expect After Ordering:

  • Order Confirmation: Sent immediately after purchase.

  • Shipping Confirmation: Sent once your package is dispatched (usually within 1-3 business days).

  • Delivery Updates: Provided by the carrier as your package moves through their network.

Need Help with Tracking?

  • Can't find your tracking email? Check your spam or promotions folder.

  • Tracking hasn't updated in a few days? Carrier systems sometimes experience brief delays.

  • Package shows delivered but you haven't received it? Contact your local carrier office first, as they often have more precise delivery records.

If you still need assistance, our customer service team is here to help. Please email us at heartreverie@outlook.com with your order number, and we'll look into it for you.

Thank you for shopping with Heartreverie—we hope you love your new pieces!